(Customer in Focus)
SWED SOLAR SYSTEM (SSS) is concentrate on the customer satisfaction and all the company policies are designed for facilitation and long affiliation of the customer with company. The SSS core objective is to make a family circle with company stakeholders especially with our customer. SSS introduced very unique policies for our customers which involve the following.
Swed Solar Panels:
10 years for product defects in materials & workmanship
10 years for 90% of warranted minimum power output
25 years for 80% of warranted minimum power output
Swed Solar Hybrid Inverters:
12 month part replacement warranted*
Swed Solar Batteries:
12 month complete replacement warranted*
Swed Solar Water Heaters:
36 months part replacement and repairing warranted*
Swed Solar Hybrid AC:
24 onths part replacement and repairing warranted*
A unique insurance policy is introducing by Swed Solar Systems, called EXTENDED WARRANTY. Product like Solar Inverters, Solar Products principally have Limited Warranty period. After warranty period ends, Swed Solar Systems can extend Warranty for further 1 year, after inspection of product and it can be extendable until 5 years product life. Warranty fee is 10 % of product current price. Reservation for changing, modification and updating applied.
After Sale Service for Solar Panels:
Purchase price of Solar System, includes 5 year examination service for the panels. Customer can make additional extended service agreement in 5 years periods under warranty period of panel which is 25 years from the date of purchase.
SWED SOLAR SYSTEM will introduce installment policy for our customers in which different banks will be involved with the SWED SOLAR SYSTEM to facilitate our customer and easy installment polices according to the customer affordability up to 5 years.
Swed Solar System (SSS) is a Sweden based company and intends to expand its business in Pakistan and other countries. SSS will engage Distributors and will accept an amount as security and will supply solar systems and related items and services to these distributors. Application to become an authorized Distributer will be submit to SSS Head Office with recommendation by the Divisional Office.
Distributers Security Deposit Policy:
Investment capital share by distributer will be estimated sales per sixth month period. Production circle can have 3 months. Distributer can have product in stock of one production cycle. Distributor will share commission in % on customer price and it is negotiable.
Distributors will then engage dealer to supply these solar systems to the end users and will accept an amount as security which will be divided between Distributer and SSS. SSS will technically support the dealers as referred by the distributors. Application to become an authorized dealer will be submit to SSS Head Office with recommendation by the Distributer.
Dealer Security Deposit policy:
Investment capital share by dealer will be estimated sales per sixth month period, negotiable with Distributor, having finally approval by the SSS Head Office. Distributer & SSS together negotiate with dealer for security deposit; where of 20% will go to SSS. Dealer will share commission in % on customer price and it is negotiable.
Work to install solar system will be performed by SSS authorized electro technical workshop. Application to become an authorized workshop will be submit to SSS Head Office with recommendation by the Distributer & Dealer. Installer must have installation diploma from SSS.
Annual bonus policy will be announced in November every year. Company will share profit with staff and division as per policy announced by the head office in Sweden every year and will be acceptable for all concerned.